// FPS - Defining & Delivering the Future-proof Service

FPS - Defining & Delivering the Future-proof Service

CPD Points: 7
Duration: 7 Hours
Media Type: Clustered Asset
Provider: Academyst (eMedicus Ltd.)


We operate in a system today that treats failure in any form in a far harsher manner than ever before, including the absolute possibility that services can be closed or put out to tender when they find themselves failing. It is abundantly clear that services are expected to proactively address their own stability and that nobody is going to do this for them. This hard-hitting but really practical programme examines what a secure service really looks like and how we need to practically move from our historic service leadership and management practices to a new modus operandi. It looks pragmatically at the model for a secure or future-proof  service and how best to build both strategic leadership and operational management practise to contribute to much reduced service vulnerability going forward.


Defining - The Secure or Future-proof Service Model

  • Context rich in failure - examining the evidence
  • Relating failure to Secure Model dimensions
  • Examining each dimension in some depth
  • Understanding the principles behind the model
  • Adapting the model to different service contexts

Aligning - Developing an Aligned Strategy

  • What does alignment in strategy look like?
  • How does it differ at service vs. Trust levels
  • Utilising the model to better align strategy
  • Assessing current strategic alignment utilising the model
  • How best to approach developing an aligned strategy

Adopting - A Robust Operational Model

  • How does the model fit in to normal service management
  • Understanding the primary uses at an operational level
  • Building ownership around model dimensions

Identifying - Risk, Threat & Opportunity

  • Separating strategic and operational risk
  • Building reliable risk identification processes
  • Establishing trigger processes in response to risk
  • Setting appropriate parameters

Mitigating - Risk & Threat

  • What should happen when a potential or actual threat is identified
  • Encouraging appropriate responses
  • How best to raise events with the wider Trust
  • Taking a steady hand approach to generate intelligent responses
  • Differentiating between a fast versus a slow crisis

Seizing - Opportunity

  • The different types of opportunity emerging today
  • Strategic versus operational opportunities
  • How best to identify and assess opportunities utilising the model
  • Utilising the model to strengthen business cases
  • Building your approach to capitalising on opportunities using the model as the structure

Building - Robust Management Processes

  • What does the service that is serious about performance management look like?
  • Examining performance management through the lens of each model dimension
  • Building a champion and team-based approach
  • Improving communication based on the model to improve performance

Improving - Continuous Improvement in What Counts

  • What does 'continuous' really mean?
  • Adopting cyclical approaches to improvement
  • Reducing waste to improve performance and reduce cost
  • Using the model to ensure that ALL improvement work is aligned with a service's best interests
  • Adopting the model as a safety-net system in cost-improvement

The many significant changes to our healthcare system bring with them a very changed landscape for clinical services, including considerably more risk and threat then ever before. The presence of a failure regime and increasing scrutiny by commissioners add to service vulnerability. Consequently, it is vital that service leaders understand the critical elements of a secure service today, including which success factors are most important and how they affect different types of services. Whereas clinical effectiveness is certainly no less important, it's true to say that a range of additional factors have also crept onto the critical list. If you aren't secure, you're vulnerable. 

Consequently, the primary learning outcomes from this programme are to examine a better model for service security and performance by identifying the critical success factors underpinning service stability.

  • Doctors - Junior
  • Doctors - Middle
  • Doctors - Senior
  • Nurses - Junior
  • Nurses - Middle
  • Nurses - Senior
  • Business & Administration - Junior
  • Business & Administration - Middle
  • Business & Administration - Senior
  • Allied Pros - Junior
  • Allied Pros - Middle
  • Allied Pros - Senior