// Understanding People

Understanding People

CPD Points: 3
Duration: 3 Hours
Media Type: eLearning
Provider: Academyst

Description

There's very little we do in life that doesn't rely on the successful interaction of two or more human beings. That is rarely more true than in the delivery of effective clinical care and yet medicine is the ultimate multi-cultural, multi-professional environment. All of this would be inconsequential if we all worked the same way but in truth we are all very different from one person to the next. We make decisions differently, we communicate using different language, we have different preferences and we do things for very different reasons. If you want to be more successful in your interactions with people, whether they are similar or wholly different, this course will provide the bedrock of understanding that will enable you to be more effective.


  • Understanding difference and its impact on interactions
  • The range of behavioural influences
  • The behavioural process - from stimulus to action
  • The importance of meaning
  • Human needs - the 6 factors that drive us all
  • Our behavioural ecosystem
  • The different species
  • Different species - different cultures
  • Recognising individual psychological cultures
  • As seen through the eyes of others
  • Typical language patterns
  • Understanding why certain people do the things that they do
  • Natural behaviours and what's behind them
  • Slave to our wiring - the traps we are predisposed to fall into
  • Rapport and interaction

  • Doctors - Junior
  • Doctors - Middle
  • Doctors - Senior
  • Nurses - Junior
  • Nurses - Middle
  • Nurses - Senior
  • Business & Administration - Junior
  • Business & Administration - Middle
  • Business & Administration - Senior
  • Allied Pros - Junior
  • Allied Pros - Middle
  • Allied Pros - Senior